Terms & Conditions
Revolve Auto Transport Inc.
Thank you for selecting Revolve Auto Transport Inc. ("Revolve") for your vehicle transportation needs. By utilizing our services, both you and the entity you represent acknowledge and accept all the terms and conditions of service ("Terms") outlined herein. In the event of any conflict between these Terms and those in any other documents, including motor carrier bills of lading, tariffs, service guides, or any other materials, these Terms shall take precedence and govern your relationship with Revolve. These Terms are subject to modification only by Revolve.
Please take special notice of Section 12: Arbitration, which mandates arbitration as the initial resolution for any claims against Revolve.
• “Additional Services:”Upgrades and supplementary services requested by the Customer, such as vehicle top-loading, guaranteed pick-up date, covered transport, additional personal belongings, etc.
• “Bill of Lading:” A document issued by the Carrier to the Customer upon delivery, detailing the Shipment's condition, origin, destination, and other pertinent information. The Bill of Lading can serve as a receipt and a contractual agreement between the Customer and Carrier.
• “Carrier:” A motor carrier of property as defined in 49 U.S.C. §13102(14), licensed by relevant state and/or federal transportation authorities, or a sea carrier pursuant to 46 U.S.C. § 30701.
• “Carrier Form:” A document, such as a receipt, inspection report, Bill of Lading, or shipping order, provided by the Carrier at the Point of Origin and/or Destination.
• “Customer:” The individual, company, or entity, including its agents and representatives, engaging in the transportation of the Shipment.
• “Customer's Agent:”An individual over 18 years of age designated by the Customer to act on their behalf.
• “Destination:” The designated Shipment drop-off location specified by the Customer or modified by mutual agreement between Revolve and the Customer before delivery.
• “Inoperable:” The condition of a Shipment in which it cannot function or be driven due to reasons such as removed, altered, damaged, or deteriorated parts including but not limited to the engine, transmission, wheels, steering mechanism, brakes, tires, etc.
• “Revolve:” Refers to Revolve Auto Transport Inc., its affiliates, and subsidiaries. Revolve is a transportation broker as defined in 49 U.S.C. § 13102(2), arranging for freight transportation through third-party Carriers. Revolve holds relevant licenses and registrations from the Department of Transportation (DOT) and the Federal Motor Carrier Safety Administration (FMCSA). Revolve is not a Carrier.
• “Order:” The Customer's request for Revolve to arrange the transportation of the Shipment.
• “Order Confirmation:” Written confirmation from Revolve to the Customer confirming the Order details, including Shipment description, Point of Origin, Destination, dates, and quoted rate.
• “Point of Origin:” The Shipment pick-up location designated by the Customer or adjusted by mutual agreement between Revolve and the Customer prior to transport.
• “Shipment:” The Customer's property, typically an automobile or motorized vehicle, scheduled for transportation as per these Terms.
•At the Customer's request, Revolve will arrange for Shipment transportation through Carriers, subject to these Terms. Revolve reserves the right to refuse or cancel any Order at its discretion.
•Revolve's services are deemed completed upon a Carrier's acceptance of the Customer's Order.
•The Customer acknowledges that Revolve solely operates as a transportation broker and not as a motor carrier or transporter. Revolve does not physically handle or possess the Shipment and disclaims liability for it.
•The Customer explicitly understands and agrees that Revolve does not take custody of, transport, or handle the Shipment, and assumes no liability for it.
•While Revolve provides estimated pickup and delivery dates, delays may occur due to factors beyond its control. Revolve does not guarantee delivery times and is not liable for losses caused by delays.
•Accuracy of Information: The Customer is responsible for ensuring the accuracy of Shipment details (year, make, model, etc.), fees, and special instructions. Changes may incur fees or Order cancellation.
•Shipment Size and Condition: The Customer must notify Revolve about the Shipment's size and condition. Additional fees may apply for inoperable or modified Shipment.
•Preparing Shipment: The Customer prepares the Shipment for transport, securing loose parts and removing non-permanent items. The Shipment must be in an operable condition with a limited amount of fuel. Loose parts causing damage are the Customer's responsibility.
•Alarm: The Customer disarms the Shipment's alarm system or provides clear instructions. Activation during transit may lead to alarm deactivation by the Carrier.
•Personal Property: Limited personal property is allowed in the Shipment's trunk. The Carrier may reject unsafe or illegal items. The Carrier and Revolve are not liable for personal items or damages from improper loading.
•Prohibited Items: The Customer must not load explosives, firearms, contraband, drugs, alcohol, or illegal goods. Violation may result in confiscation and cancellation.
• The Customer warrants compliance with laws and regulations, furnishing necessary information, and indemnifies Revolve for any loss due to non-compliance.
• Changes to Origin/Destination may be required due to restrictions. Access issues may require alternate meeting points.
• Carrier access issues may necessitate meeting at an alternate location.
• The Customer must be present or designate an Agent for pickup/delivery.
• Both parties inspect the Shipment's condition at pickup and note damage. Photos are recommended.
• Inspection at delivery is crucial, with notations for new damage. Photos are recommended.
• The Carrier picks up and delivers the Shipment safely and as close as possible to destinations.
• Carrier Forms and Bills of Lading from the Carrier constitute transportation contracts.
• The Customer may be subject to Carrier terms, conditions, tariffs, or rules.
• Payment is due when a Carrier accepts an Order. Outstanding invoices accrue interest and may incur additional charges.
• C.O.D. payments must be made in specified forms.
• Storage costs due to non-payment are the Customer's responsibility.
• Cancellations before Carrier acceptance incur no cost. Post-acceptance cancellations incur fees.
• Refunds only apply to unfulfilled Additional Services.
• Cancellation requests must be in writing to info@revolveautotransport.com.
• Revolve is not liable for cargo loss or damage claims.
• Carrier is responsible for loss or damage claims. Claims must be reported promptly.
•The Customer indemnifies Revolve against liabilities arising from Customer's actions.
•Revolve's total liability is limited to the fees paid for its services.
•Disputes shall be resolved through mandatory arbitration according to AAA rules.
• Revolve is an independent contractor.
• Terms are binding on parties and successors.
• Invalid provisions do not affect other provisions.
• These Terms supersede all prior agreements.
• The Customer waives claims based on not reading these Terms.
